Matilda Jane Clothing
The Information We Collect
Matilda Jane Clothing may collect different types of information from you when you use or navigate the Sites.
Anonymous Information Collected by Matilda Jane Clothing. When you visit the Sites, Matilda Jane Clothing will capture certain anonymous information about your visit that may not by itself reasonably identify you as the source (collectively, “Usage Information”). Usage Information includes your Internet provider's name (e.g., AOL), "click stream" activity such as when you click on a banner advertisement, your IP address, the type of Internet browser you are using, the location from which you are visiting the Sites, the type of computer operating system you are using to access the Site, the domain name of the website from which you linked to the Sites, or the areas of the Site you visited and the actions you performed on the Site. We will take reasonable measures to ensure that the Usage Information we collect is not personally identifiable and may not later be easily used to identify you except as may be required by applicable law.
Personal Information Collected by Matilda Jane Clothing
From time to time during your visit to our Sites, we may ask you to provide personally identifiable information, such as your name, address, telephone number, email address, and financial information, such as financial account information or credit card numbers, and customer account log-in information, such as usernames and passwords (collectively, “Personal Information”).
How We Collect Information
Directly from You. We collect Personal Information from you when you voluntarily provide Personal Information to us by, for example, completing various forms on our Sites, creating a customer user account, or sending messages to Trunk Keepers. We also may collect Personal Information from you through our Sites when you voluntarily provide it to us through our Sites when signing up for our e-newsletter or other email communications, making a purchase, or inquiring about hosting a Trunk Show or becoming a Trunk Keeper.
How We Use and Disclose Information
General Uses and Disclosures. Matilda Jane Clothing may use your Personal Information and Usage Information for a variety of purposes, including, but not limited to, directly contacting you in response to your inquiries; processing your transactions and fulfilling your orders; sending you information about your orders, emailing you promotional materials, from which you may opt-out of receiving; researching the effectiveness of our marketing efforts; analyzing users’ browsing and usage activities and patterns in order to understand users’ interests and preferences with respect to our services and the Sites; conveying relevant information to our Trunk Keepers, and managing our everyday business needs. Matilda Jane Clothing supplements the Personal Information we collect with information from other sources to tailor our websites, products, and offerings to your needs
Matilda Jane Clothing uses Usage Information to enhance the content of our Sites to provide you with a better website browsing experience in the future, to respond to customer inquiries and suggestions, and to ensure that you are exposed to special offers and products that are of interest to you. We may also share this non-identifiable Usage Information with third parties from time to time for business purposes.
Matilda Jane Clothing may disclose your Personal Information to third parties that may assist us with managing our daily operations, such as processing payments and providing general customer services. When you make a purchase on our website or via a Trunk Keeper, we request Personal Information—specifically, we request financial information, such as account or credit card numbers. We will use your financial information to bill you for products and services or otherwise process your transactions. By making a purchase on our website, you consent that we may provide your financial information to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card processing company, our website provider, credit card network (such as Visa, American Express or Master Card) and banking institutions used to process the transaction.
Matilda Jane Clothing may also share your Personal Information with certain independent contractors, vendors, and suppliers with whom we contract to provide specific services and products related to our websites or our business, such as hosting and maintaining our websites, blog, providing credit card processing and fraud screening, operating activities on our behalf, authorizing credit card transactions, and developing applications for our Sites and email services. We limit our disclosure of your Personal Information to these third parties to the minimum information reasonably necessary for them to perform limited functions on our behalf.
Opting Out of Email Communications. If you have provided your email address to Matilda Jane Clothing, from time to time you will receive emails from us with information and offers from Matilda Jane Clothing and other companies that we feel would be of interest to you. With every commercial email, we will provide you with a link to opt-out from receiving future commercial emails. You may also opt-out of receiving future email messages from us by emailing us at CustomerCare@MatildaJaneClothing.com. Opt-out requests are usually handled as soon as the request is made. However, it may take up to ten (10) calendar days to process an opt-out request. If you wish to opt out from a communication sent by a specific Trunk Keeper, please reply to that Trunk Keeper with “Unsubscribe” in the subject line.
Because we want to ensure that those people who have opted out no longer receive commercial email from us, we may share the email addresses of our customers who have opted out of receiving commercial email with our trusted third-party advertising partners (such as Trunk Keepers) who engage in email marketing to their customers on our behalf. Therefore, we may share the email addresses of persons who have opted out with these third parties for the sole purpose of ensuring that the third parties have scrubbed their email marketing lists to remove the email addresses of those persons who have opted to no longer receive our commercial email announcements.
Please note that if you elect not to receive commercial email messages from us, we will continue to send you transactional related email, such as product recall information, safety or security information, subscription information, membership details, account status, order confirmations, shipping confirmations, invoices and customer-service related email.
Matilda Jane Clothing will not share your email address with any third party except as expressly set forth in this policy or unless you have requested or consented to such disclosure.
Opting Out of Offline Communications. When you provide Personal Information, such as your name, address and telephone number to us, we may use this information to contact you with correspondence and promotional offers from Matilda Jane Clothing. You always have the opportunity to choose to no longer receive these communications from us by emailing us at CustomerCare@MatildaJaneClothing.com.
Opting Out of Offline Communications From Other Companies. We will never share your Personal Information, such as your address and telephone number, with any third party, other than independent Trunk Keepers. If you wish to not receive postal mail from Trunk Keepers, please contact that Trunk Keeper directly using the information they provide.
Law Enforcement, Safety, and Legal Processes. We may share your Personal Information and/or Usage Information with law enforcement or other government officials if it relates to a criminal investigation or alleged criminal activity. We may also disclose specific Personal Information and/or Usage Information if required or permitted to do so by law, and we have a good-faith belief that disclosure is necessary to comply with applicable law or protect and defend the interests or safety of Matilda Jane Clothing or its employees, our Trunk Keepers, other visitors to our Sites, or a member of the public. We may also disclose your information to comply with a judicial proceeding, court order, subpoena, or legal process.
Policy for Individuals Under 13
The Matilda Jane Clothing websites are not intended for persons under the age of 13. We do not market to and do not knowingly collect any Personal Information from or about a child under the age of 13 without the consent of the child’s parent or legal guardian. No information should be submitted or posted on our Sites by children under the age of 13. If we discover that we have inadvertently collected information from a child under 13 years of age, we will promptly take all reasonable measures to delete such information from our systems.
Security of Your Information
Matilda Jane Clothing values your privacy and the security of your information. We utilize firewalls, secure access storage facilities and other industry standards to protect against the loss, misuse or alteration of your personal information.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, to protect the privacy of your information as it travels over the Internet. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your information, we cannot ensure or warrant that Personal Information will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. We will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable state and federal laws) stored by or for us. By disclosing your email address to us for any reason, you expressly consent to receive electronic notice from us in the event of such a security breach.
Your California Privacy Rights. California law provides that California residents have a right to request businesses to tell them how their personal information has been shared, if at all, with third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at the contact information listed below.
Do Not Track. Certain web browsers and other devices you may use to access the Site may permit you to indicate your preference that you do not wish to be “tracked” online. At this time, the Site does not respond to "Do Not Track" signals.
Related Sites and Hyperlinks to Other Websites
Accessing Your Information
Matilda Jane Clothing gives you the opportunity to remove or change personal information that you have provided to us or modify your preferences. This can be done by emailing us at CustomerCare@MatildaJaneClothing.com.
If you prefer to contact Matilda Jane Clothing by regular postal mail, please write to:
Matilda Jane Clothing
ATTN: Customer Care Privacy
3619 Centennial Drive
Fort Wayne, IN 46808
Please use the address provided by your Trunk Keeper for any Trunk Keeper related communications; all other inquiries should be directed to the address above.
Special Note about Trunk Keepers
Trunk Keepers are independent affiliates of Matilda Jane Clothing. They go through detailed training; however, they wholly own their business and utilize the tools we provide such as an email program, their administrative website, and other benefits. Trunk Keepers report to other Trunk Keepers who will have access to your information, excluding credit card information. We make every effort to ensure that Trunk Keepers operate their business in accordance with our policies: however, as they are independent business owners, we are not liable for their business practices and do not offer a remedy if they should break the published rules in the Matilda Jane Trunk Keeper Handbook.
Changes to This Policy
Matilda Jane Clothing
ATTN: Customer Care Privacy
3619 Centennial Drive
Fort Wayne, IN 46808
(260) 424-3511 or CustomerCare@MatildaJaneClothing.com.