As you may know, the Indiana Governor issued a shelter in place effective 3/25
as a result of COVID-19. Matilda Jane has been anticipating and preparing
a plan and has already taken steps to mitigate risks including the deployment
of a remote workforce for home office employees and adding in extra sanitation
We are happy to share that we will continue to ship your orders and are still
preparing for an amazing May launch!
Here is how Matilda Jane is handling COVID-19
Our Warehouse Team
Our distribution center will continue to fulfill all orders. We are taking many
safety precautions including monitoring of employees’ temperatures, providing
personal safety attire, requiring frequent handwashing, and asking anyone who
is not well to self-quarantine and alert us immediately.
In addition, we will have split shifts with each shift having fewer personnel
per shift to ensure we keep their safety of paramount concern.
Our Office Team
Nearly all of our office team have been working from home since 3/17 and will
continue to do so until it is safe to return to work. If anyone chooses to work
in the office, they are following the CDC recommendations closely by keeping
their distance from their fellow co-workers, frequent hand-washing, and
disinfecting their work stations.
Our goal is to offer the same level of service to all of our customers. Your
order is being handled with the utmost care with MJ-loving hearts. We ship
domestic orders via UPS and international and military via USPS. Below are
links where you can view their safety procedures.
You may experience slight shipping delays, as we have implemented new procedures in our warehouse and this may temporarily slow down processing.
Our Customer Care Team is here for you at:
Please reach out to us with any questions or concerns.