Matilda Jane Clothing
Website Privacy Policy
Matilda Jane Clothing (“we,” “us,” “our”) is committed to
protecting the privacy of your information. We operate websites which follow
industry standards in helping to assure the privacy of our websites’ visitors.
All information we collect, including through transactions and all
correspondence, are handled with discretion and care. The Privacy Policy below
sets forth our policies and practices regarding the collection, use, and
disclosure of the information we receive through your use and navigation of all
of the websites Matilda Jane Clothing owns and operates (collectively, the
“Sites”).
Effective Date
This Privacy Policy is effective as of January 5, 2017.
Last Updated
This Privacy Policy was last updated
on February 7, 2018.
Scope
This Privacy Policy applies to the Sites, which include matildajaneclothing.com, its subdomains, and all of the websites and Internet
properties owned or operated by Matilda Jane Clothing, regardless of the medium
in which the Sites are accessed by a user (such as through a web or mobile
browser).
The Information We Collect
Matilda Jane Clothing may collect different types of information
from you when you use or navigate the Sites.
Anonymous Information Collected by Matilda Jane Clothing. When you visit the Sites, Matilda
Jane Clothing will capture certain anonymous information about your visit that
may not by itself reasonably identify you as the source (collectively, “Usage
Information”). Usage Information includes your Internet provider's name (e.g.,
AOL), "click stream" activity such as when you click on a banner
advertisement, your IP address, the type of Internet browser you are using, the
location from which you are visiting the Sites, the type of computer operating
system you are using to access the Sites, the domain name of the website from
which you linked to the Sites, or the areas of the Site you visited and the
actions you performed on the Sites. We will take reasonable measures to ensure
that the Usage Information we collect is not personally identifiable and may
not later be easily used to identify you except as may be required by
applicable law.
Personal Information Collected by Matilda Jane Clothing
We may collect personally identifiable information about you, such as your
name, address, telephone number, email address, and financial information, such
as financial account information or credit card numbers, and customer account log-in
information, such as usernames and passwords (collectively, “Personal
Information”).
How We Collect Information
Directly from You. We may collect Personal Information from you when you
voluntarily provide Personal Information to us by, for example, completing
various forms on our Sites, creating a customer user account, or sending
messages to Trunk Keepers. We also may collect Personal Information from you
through our Sites when you voluntarily provide it to us through our Sites when
signing up for our e-newsletter or other email communications, making a
purchase, or inquiring about hosting a Trunk Show or becoming a Trunk Keeper.
Through Your Use of the Sites. We may record Usage Information that your browser transmits
when you visit our Sites. We also may collect Usage Information about how you
access and interact with the Sites through the use of automated tracking
technology, such as “cookies,” and by reviewing web server log files. A cookie
is a small data file that is transferred to a web browser, which enables our
Sites to remember and customize your subsequent visit. Most Internet browsers
automatically accept cookies. You can instruct your browser to block the acceptance
of cookies or to provide you with a warning prompt before you accept cookies
from our Sites. Please refer to your Internet browser’s instructions to learn
more about these functions. If you reject cookies, the functionality of the
Sites may be limited, and you may not be able to participate in several of the
Sites’ features. Cookies are used as part of our statistical reporting on
website usage activities; we do not capture any Personal Information through
our use of cookies.
From Third Parties. From time to time, we may receive information
about you from third-party information brokers that have aggregated such
information from various sources, such as other retailers with whom you have
shopped, which we may use for Matilda Jane Clothing’s marketing purposes.
How We Use and Disclose Information
General Uses and Disclosures. Matilda Jane Clothing may use your Personal Information and
Usage Information for a variety of purposes, including, but not limited to,
directly contacting you in response to your inquiries; processing your
transactions and fulfilling your orders; sending you information about your
orders, mailing and emailing you promotional materials, catalogs, and other
marketing communications, from which you may opt-out of receiving; researching
the effectiveness of our marketing efforts; analyzing users’ browsing and usage
activities and patterns in order to understand users’ interests and preferences
with respect to our services and the Sites; conveying relevant information to
our Trunk Keepers, and managing our everyday business needs. Matilda Jane
Clothing supplements the Personal Information we collect with information from
other sources to tailor our websites, products, and offerings to your needs.
Matilda Jane Clothing uses Usage Information to enhance the
content of our Sites to provide you with a better website browsing experience
in the future, to respond to customer inquiries and suggestions, and to ensure
that you are exposed to special offers and products that are of interest to
you. We may also share this non-identifiable Usage Information with third
parties from time to time for business purposes.
Matilda Jane Clothing may disclose your Personal Information to
third parties that may assist us with managing our daily operations, such as
processing payments and providing general customer services. When you make a
purchase on our website or via a Trunk Keeper, we request Personal
Information—specifically, we request financial information, such as account or
credit card numbers. We will use your financial information to bill you for
products and services or otherwise process your transactions. By making a
purchase on our website, you consent that we may provide your financial
information to our service providers and to such third parties as we determine
is necessary to process your transactions. These third parties may include the
credit card processing company, our website provider, credit card network (such
as Visa, American Express or Master Card) and banking institutions used to
process the transaction.
Matilda Jane Clothing may also share your Personal Information
with certain independent contractors, vendors, and suppliers with whom we
contract to provide specific services and products related to our websites or
our business, such as hosting and maintaining our websites, blog, providing
credit card processing and fraud screening, operating activities on our behalf,
authorizing credit card transactions, and developing applications for our Sites
and email services. We limit our disclosure of your Personal Information to
these third parties to the minimum information reasonably necessary for them to
perform limited functions on our behalf.
Opting Out of Email Communications. If you have provided your email address to Matilda Jane
Clothing, from time to time you will receive emails from us with information
and offers from Matilda Jane Clothing and other companies that we feel would be
of interest to you. With every commercial email, we will provide you with a
link to opt-out from receiving future commercial emails. You may also opt-out
of receiving future email messages from us by emailing us at
CustomerCare@matildajaneclothing.com. Opt-out requests are usually handled as
soon as the request is made. However, it may take up to ten (10) calendar days
to process an opt-out request. If you wish to opt out from a communication sent
by a specific Trunk Keeper, please reply to that Trunk Keeper with
“Unsubscribe” in the subject line.
Because we want to ensure that those people who have opted out
no longer receive commercial email from us, we may share the email addresses of
our customers who have opted out of receiving commercial email with our trusted
third-party advertising partners (such as Trunk Keepers) who engage in email
marketing to their customers on our behalf. Therefore, we may share the email
addresses of persons who have opted out with these third parties for the sole
purpose of ensuring that the third parties have scrubbed their email marketing
lists to remove the email addresses of those persons who have opted to no
longer receive our commercial email announcements.
Please note that if you elect not to receive commercial email
messages from us, we will continue to send you transactional related email,
such as product recall information, safety or security information,
subscription information, membership details, account status, order
confirmations, shipping confirmations, invoices and customer-service related
email.
Matilda Jane Clothing will not share your email address with any
third party except as expressly set forth in this policy or unless you have
requested or consented to such disclosure.
Opting Out of Offline Communications. When you provide Personal Information, such as your name,
address and telephone number to us, we may use this information to contact you
with correspondence and promotional offers from Matilda Jane Clothing. You
always have the opportunity to choose to no longer receive these communications
from us by emailing us at CustomerCare@matildajaneclothing.com.
Opting Out of Offline Communications From Other Companies. We will never share your Personal Information, such as your
address and telephone number, with any third party, other than independent
Trunk Keepers. If you wish to not receive postal mail from Trunk Keepers,
please contact that Trunk Keeper directly using the information they provide.
Law Enforcement, Safety, and Legal Processes. We may share your Personal
Information and/or Usage Information with law enforcement or other government
officials if it relates to a criminal investigation or alleged criminal
activity. We may also disclose specific Personal Information and/or Usage
Information if required or permitted to do so by law, and we have a good-faith
belief that disclosure is necessary to comply with applicable law or protect
and defend the interests or safety of Matilda Jane Clothing or its employees,
our Trunk Keepers, other visitors to our Sites, or a member of the public. We
may also disclose your information to comply with a judicial proceeding, court
order, subpoena, or legal process.
Sale or Acquisition of Assets. In the extraordinary event we become involved in a transaction
involving the sale of our assets, such as a merger or acquisition, or if the
Sites are transferred to another company, we may disclose and/or transfer your
Personal Information as part of the transaction. If we are not the surviving
entity in that transaction, the surviving entity may use your Personal
Information pursuant to its own privacy policies and practices, which may
differ from this Privacy Policy.
Other Provisions
Policy for
Individuals Under 13. The
Matilda Jane Clothing websites are not intended for persons under the age of
13. We do not market to and do not knowingly collect any Personal Information
from or about a child under the age of 13 without the consent of the child’s
parent or legal guardian. No information should be submitted or posted on our
Sites by children under the age of 13. If we discover that we have
inadvertently collected information from a child under 13 years of age, we will
promptly take all reasonable measures to delete such information from our
systems.
Security of Your
Information. Matilda
Jane Clothing values your privacy and the security of your information. We
utilize firewalls, secure access storage facilities and other industry
standards to protect against the loss, misuse or alteration of your personal
information. Our Secure Sockets Layer
(SSL) software is the industry standard and among the best software available
today for secure online commerce transactions. It encrypts all of your personal
information, including credit card number, name and address, to protect the
privacy of your information as it travels over the Internet. Unfortunately, no
data transmission over the Internet can be guaranteed to be 100% secure. As a
result, while we are committed to protecting your information, we cannot ensure
or warrant that Personal Information will be completely secure from
misappropriation by hackers or from other nefarious or criminal activities, or
in the event of a failure of computer hardware, software, or a telecommunications
network. We will notify you in the event we become aware of a security breach
involving your personally identifiable information (as defined by the
applicable state and federal laws) stored by or for us. By disclosing your
email address to us for any reason, you expressly consent to receive electronic
notice from us in the event of such a security breach.
Your California
Privacy Rights. California law provides that
California residents have a right to request businesses to tell them how their
personal information has been shared, if at all, with third parties for the
third parties’ direct marketing purposes. To make such a request, please
contact us at the contact information listed below.
Do Not Track. Certain web browsers and other devices you may use to access
the Sites may permit you to indicate your preference that you do not wish to be
“tracked” online. At this time, the Site does not respond to "Do Not
Track" signals.
Related Sites and
Hyperlinks to Other Websites. Matilda Jane Clothing
websites may include links to websites of other companies unaffiliated with
Matilda Jane Clothing. Please note that we are unable to review all such sites
and take no responsibility for their content. Our Privacy Policy will no longer
be in effect once you leave our websites. Your use of an external website or
any informational content found on an external websites is subject to and
governed by the terms and guidelines of those website(s). We do not endorse or
make any representations or warranties concerning, and will not in any way be
liable for, any informational content, products, services, software, or other
materials available on an external website, even if one or more pages of the
external websites are framed within a page of our Sites. We are not responsible
for the privacy practices or the content of such websites or for the privacy
policies and practices of other third parties including Independent Trunk
Keepers.
Accessing Your
Information. Matilda
Jane Clothing gives you the opportunity to remove or change personal
information that you have provided to us or modify your preferences. This can
be done by emailing us at CustomerCare@matildajaneclothing.com.
If you prefer to contact Matilda Jane Clothing by regular postal mail, please
write to:
Matilda Jane Clothing
ATTN: Customer Care Privacy
3619 Centennial Drive
Fort Wayne, IN 46808
Please use the address provided by your Trunk Keeper for any Trunk Keeper
related communications; all other inquiries should be directed to the address
above.
Special Note about
Trunk Keepers. Trunk
Keepers are independent affiliates of Matilda Jane Clothing. They go through
detailed training; however, they wholly own their business and utilize the
tools we provide such as an email program, their administrative website, and
other benefits. Trunk Keepers report to other Trunk Keepers who will have
access to your information, excluding credit card information. We make every
effort to ensure that Trunk Keepers operate their business in accordance with
our policies: however, as they are independent business owners, we are not
liable for their business practices and do not offer a remedy if they should
break the published rules in the Matilda Jane Trunk Keeper Handbook.
Changes to This
Policy. Please
note this Privacy Policy may be changed from time to time in our sole and
absolute discretion to reflect changes in our business practices. If we revise
the Privacy Policy, we will notify you by posting the updated Privacy Policy
Statement on the Sites. Changes to the Privacy Policy will become effective and
will apply to the information collected starting on the date we post the
revised Privacy Policy on the Sites. Your continued use of the Sites after any
change has become effective will constitute your acceptance of any change.
Accordingly, we urge you to frequently review the Privacy Policy posted on our
Sites.
Questions.
If you have any questions or comments
about this Privacy Policy, please contact us at:
Matilda Jane Clothing
ATTN: Customer Care Privacy
3619 Centennial Drive
Fort Wayne, IN 46808
(260) 424-3511 or CustomerCare@matildajaneclothing.com.