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Shipping & Returns

Shipping Information

Shipping Rates in the Continental US

  • Economy Shipping-$8.95 (delivered within 5-10 business days)
  • Ground Shipping-$12.95 (delivered within 3-5 business days)
  • Two Day Express Shipping-$29.95 (delivered within 2-3 business days)
  • Please allow 24-72 hours for an order to process before shipping. Please note, during sales it may take additional days to ship out due to an increase in orders. Delivery times are based on when your order leaves our DC. All prices are in US dollars.

Shipping Rates in Alaska & Hawaii

  • Economy Shipping-$9.95
  • Ground Shipping-$13.95
  • Express is not offered at this time.
  • Please allow 24-72 hours for an order to process before shipping. Please note, during sales it may take additional days to ship out due to an increase in orders. Delivery times are based on when your order leaves our DC. All prices are in US dollars.

Shipping Rates in Canada

  • Economy Shipping-$19.95
  • Ground and Express are not offered at this time.
  • All Canadian shipments are subject to duties. Matilda Jane Clothing is not liable for such duty fees.
  • Please allow 24-72 hours for an order to process before shipping. Please note, during sales it may take additional days to ship out due to an increase in orders. Delivery times are based on when your order leaves our DC. All prices are in US dollars.
Attention
  • Please note that ground and express packages cannot be shipped to PO Boxes.
  • Shipping times may be affected during public holidays or extreme weather conditions. Carriers normal businesses will resume as soon as each of those end.
  • If you have any shipping questions, please email customercare@matildajaneclothing.com.

Returns & Exchanges

We are certain you will be delighted with your Matilda Jane Clothing purchase. If you are unsatisfied, please let us know and we will happily address your concern.

  • All non-defective returns and exchanges must be returned within 30 days of the date your order is delivered.
  • All defective items must be returned to us within 60 days of the delivery date.
  • End of Season Sales and Good Luck Trunk Sales are all sales final.
  • During special sales and promotions, items are eligible for exchange or a refund onto a MJC Gift Card.
  • All returns must be accompanied by original Matilda Jane packaging; including hangtags, spare buttons, and mesh bags.
  • For all returns, please be sure that your package is insured and prepaid.
Download Exchange Form

Our return address is:
Matilda Jane Clothing
ATTN: Returns Department
3619 Centennial Drive
Fort Wayne, IN 46808
returns@matildajaneclothing.com

Lost or Damaged Item Policy

Matilda Jane strives to make sure every order is complete and in great condition when it arrives to your home. If you experience a missing item from your order or if something arrives damaged, please email customercare@matildajaneclothing.com within 2 weeks of delivery and we will be happy to make sure you are 100% satisfied.

Questions/Concerns, please contact Customer Service:

Hours, 9:00 A.M – 5:00 P.M., Monday – Friday (ET). Closed weekends and holidays.
260-424-3511