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Shipping & Returns

Shipping Information

Shipping Rates in the Continental US

  • Economy Shipping-$6.95 (delivered within 5-10 business days)
  • Ground Shipping-$9.95 (delivered within 3-5 business days)
  • Two Day Express Shipping-$29.95 (delivered within 2-3 business days)
  • Please allow 24-48 hours for an order to process before shipping. All prices are in US dollars.

Shipping Rates in Alaska & Hawaii

  • Economy Shipping-$9.95
  • Ground Shipping-$13.95
  • Express is not offered at this time.
  • Please allow 24-48 hours for an order to process before shipping. All prices are in US dollars.

Shipping Rates in Canada

  • Economy Shipping-$19.95
  • Ground and Express are not offered at this time.
  • All Canadian shipments are subject to duties. Matilda Jane Clothing is not liable for such duty fees.
  • Please allow 24-48 hours for an order to process before shipping. All prices are in US dollars.
Attention
  • Please note that ground and express packages cannot be shipped to PO Boxes.
  • Shipping times may be affected during public holidays or extreme weather conditions. Carriers normal businesses will resume as soon as each of those end.
  • If you have any shipping questions, please email customercare@matildajaneclothing.com.

Returns & Exchanges

We are certain you will be delighted with your Matilda Jane Clothing purchase. If you are unsatisfied, please let us know and we will happily address your concern.

  • All non-defective returns and exchanges must be returned within 30 days of the date your order is delivered.
  • All defective items must be returned to us within 60 days of the delivery date.
  • During special sales and promotions, items are eligible for exchange or a refund onto a MJC Gift Card.
  • All returns must be accompanied by original Matilda Jane packaging; including hangtags, spare buttons, and mesh bags.
  • For all returns, please be sure that your package is insured and prepaid.
Download Exchange Form

Our return address is:
Matilda Jane Clothing
ATTN: Returns Department
3619 Centennial Drive
Fort Wayne, IN 46808
returns@matildajaneclothing.com

Lost or Damaged Item Policy

Matilda Jane strives to make sure every order is complete and in great condition when it arrives to your home. If you experience a missing item from your order or if something arrives damaged, please email customercare@matildajaneclothing.com within 2 weeks of delivery and we will be happy to make sure you are 100% satisfied.

Questions/Concerns, please contact Customer Service:

Hours, 9:00 A.M – 5:00 P.M., Monday – Friday (ET). Closed weekends and holidays.
260-424-3511